Business Wire

ServiceNow Extends End-to-End AI Agent Orchestration With Agentic Workforce Management

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the AI platform for business transformation, today announced agentic workforce management, a new, innovative extension of end-to-end AI ...
Business Wire

ServiceNow launches Autonomous Workforce that thinks and acts; adds Moveworks to the ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the AI control tower for business reinvention, today launched Autonomous Workforce, AI specialists that can execute jobs with the scope, ...
TechRepublic

5 Proven Benefits of Contact Center Workforce Optimization

Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...