In contact centers, a voice conversation does not end when the call disconnects. That’s when critical work begins – logging outcomes, updating systems, triggering workflows, and ensuring compliance.

70 Democrats in the House of Representatives support removing President Donald Trump from office over his recent threats to destroy Iran. The president had set a deadline for Iran, demanding that the ...

Geddy Lee is defending the decision to still tour under the Rush name. In June, Lee and Alex Lifeson will launch their Fifty Something reunion tour in Los Angeles. Joining them will be drummer Anika ...

Benchmark initiated coverage of Snowflake (SNOW) with a Buy rating and $190 price target, positioning the cloud data platform as a top infrastructure pick for the $500B+ AI Data Cloud market amid a 31 ...

There is one week left to file a claim in the SiriusXM do-not-call list settlement, which stems from allegations that the satellite radio company repeatedly contacted people who had opted out of ...

Call HR, a new video podcast hosted by Michelle Volberg, CEO of Twill, launches today across YouTube, Spotify, and Apple Podcasts. The show features candid conversations with senior HR and talent ...

Abstract: The use of mobile phones while driving is a major source of distraction for vehicle drivers and has resulted in a large number of car accidents. While surveillance cameras can be used to ...

The American Hospital Association and Federation of American Hospitals are calling on Elevance Health to rescind a new policy that would penalize hospitals for using out-of-network providers. In a Dec ...

Forbes contributors publish independent expert analyses and insights. Peter Cohan, a Boston-based senior contributor, covers stocks. Snowflake's stock fell 10% after Q3 earnings, not due to a miss, ...